nustargamecom Privacy Policy

01 Introduction

nustargamecom ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access or register on the nustargamecom website and related services (collectively, the "Services"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy applies to all personal data processed by nustargamecom in connection with your use of the platform — whether you are a registered player, a visitor browsing the site, or a person who contacts our support team. By accessing or using the nustargamecom platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

02 Data Controller

For the purposes of applicable data protection law, nustargamecom is the data controller responsible for the personal data collected through the platform. As data controller, nustargamecom determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is lawful, fair, and transparent.

If you have any questions about how nustargamecom processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Privacy Policy.

03 Data We Collect

nustargamecom collects personal data that is necessary to provide the Services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — minimum 21 years)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Email address
• Mobile phone number

3.2 Identity Verification (KYC) Data

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, PRC ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or live photo for identity matching purposes
• Proof of payment method ownership where required

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya account reference, bank account name — not full account numbers)
• Transaction amounts, dates, and statuses
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Game session records (games played, bets placed, outcomes)
• Wagering history and account balance history
• Responsible gaming tool usage (deposit limits set, self-exclusion requests)

3.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 9)

3.6 Communications Data

• Records of communications with nustargamecom support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records

04 How We Collect Data

nustargamecom collects personal data through the following channels:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and device data collected automatically when you access the nustargamecom platform, including through cookies, log files, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from anti-fraud partners, and payment verification data from payment processors such as GCash and PayMaya.
• Publicly available sources: Where permitted by law, nustargamecom may supplement your data with information from publicly available sources for fraud prevention and compliance purposes.

nustargamecom does not purchase personal data from data brokers or marketing list providers. We collect only the data that is necessary for the purposes described in this Privacy Policy.

05 Purpose & Legal Basis for Processing

nustargamecom processes your personal data only where a lawful basis exists under applicable data protection law. The table below summarizes the primary purposes for which we process your data and the corresponding legal basis:

06 Data Sharing

nustargamecom does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your personal data only in the following limited circumstances:

6.1 Service Providers

nustargamecom engages trusted third-party service providers to assist in delivering the Services. These providers process your data only on our instructions and are contractually bound to maintain appropriate security standards. Categories of service providers include:

• KYC and identity verification providers
• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank integrations)
• Anti-fraud and risk management platforms
• Cloud hosting and data storage providers
• Customer support platform providers
• Game content providers and live dealer studios

6.2 Legal and Regulatory Disclosure

nustargamecom may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. This includes disclosures required under Philippine anti-money laundering laws and gaming regulations.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of nustargamecom's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

6.4 With Your Consent

nustargamecom may share your personal data with third parties in other circumstances where you have given your explicit prior consent to such sharing.

07 Data Retention

nustargamecom retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with anti-money laundering regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC documents: Retained for the duration of your account and for five (5) years after account closure.
• Gaming activity records: Retained for a minimum of three (3) years from the date of the activity.
• Support communications: Retained for three (3) years from the date of the communication.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

When personal data is no longer required, nustargamecom will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

08 Data Security

nustargamecom implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your device and the nustargamecom platform is encrypted using industry-standard SSL/TLS protocols.
• Data encryption at rest: Sensitive personal data stored in our systems is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-factor authentication: nustargamecom supports two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular security audits: Our systems and infrastructure are subject to regular security assessments and penetration testing by qualified security professionals.
• Incident response: nustargamecom maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable law.

09 Cookies & Tracking Technologies

nustargamecom uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and maintain session security. The types of cookies we use are:

nustargamecom does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements. Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may manage functional and analytics cookies through your browser settings; however, disabling certain cookies may affect your experience on the platform.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012 and applicable data protection law, you have the following rights with respect to your personal data held by nustargamecom. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

11 Minors

The nustargamecom platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. nustargamecom does not knowingly collect personal data from individuals under the age of 21.

All account registrations are subject to age verification through our KYC process. If nustargamecom discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the account, delete the personal data, and return any deposited funds to the payment source.

If you are a parent or guardian and believe that a minor has registered on nustargamecom, please contact our support team immediately so that we can take appropriate action.

12 International Data Transfers

Some of nustargamecom's service providers and technology partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, nustargamecom ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

Safeguards for international transfers may include contractual clauses that impose data protection obligations on the recipient, or transfers to countries that have been assessed as providing an adequate level of data protection. nustargamecom does not transfer personal data to jurisdictions that do not provide adequate protections without implementing appropriate safeguards.

13 Third-Party Services

The nustargamecom platform may integrate with third-party services such as payment gateways (GCash, PayMaya, BPI, BDO, Metrobank), game content providers, and identity verification platforms. These third parties operate under their own privacy policies, which govern their collection and use of your data in connection with their services.

nustargamecom is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the nustargamecom platform. nustargamecom selects third-party partners that demonstrate a commitment to data protection standards consistent with our own.

14 Changes to This Privacy Policy

nustargamecom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an on-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how nustargamecom protects your personal data. Your continued use of the platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nustargamecom processes your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the nustargamecom platform — the fastest way to reach us
• Email: [email protected]
• Subject Line: Please use "Privacy Request" or "Data Subject Rights" for faster routing

If you are not satisfied with nustargamecom's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.